Operations Center Manager at World Vision

Contract Duration: 2 Years

Key Responsibilities

Strategy & Planning

Manage all staff safety systems and procedures to assist, mitigate and manage security risks within WVE operation areas
Serve as focal point for all the field security officers and security focal persons in country, across Ethiopia
Maintain full operational control of the Operations Centre, manage and coordinate any security related incidents
Promote high level staff safety practices and mechanisms
Identify barriers to communications and access barriers/gaps, whilst supporting field management to develop strategies
Develop and maintain internal maps on safe, insecure, and access constraint areas
Strive to continue high capacity deliverables of WVE's security structure and methods across the region
Provide technical input and advice on context analysis to the CSM and SSOM

Operational Coordination and Liaison

Work with the CSM and SSOM to carry out Security Risk Assessments as required/directed
Assist with establishing, reviewing and updating the Country Risk Ratings
Assist with implementing the Core Security Requirements, ensuring it is in line with Country Risk Ratings
Provide input and support to management in crisis situations and critical incidents
Contribute to the development and continuous updating of the WVE HISSCAM system
Support the assessment and analysis of the civil-military environment in order to contribute to formulation and implementation of the CMCoord strategy and action plan
Develop and maintain vehicle tracking systems, movement planners and coordination with all staff, providing advice as required
Provide live, tangible updates to CSM, SSOM and SLT members as required

Networking and External Liaison/Engagement

Represent WV at local NGO security network meetings and ensure information from these groups is disseminated to relevant staff
Build ongoing networks for sharing security information and coordination

Capacity Building and Technical Training

Coordinate the assessment, development and implementation of the national office capacity building plan for security management based on local security risk assessments
Seek to develop a culture of security awareness and monitor staff compliance

Reporting and Documentation

Provide daily context analysis
Assist the SSOM in the production of weekly security report to the SLT and staff across the region
Provide staff safety solutions to SLT and staff in the field, as required
Ensure that all security incidents are reported in accordance with WV Security Policy
Collect, analyze and disseminate security information appropriately; produce all WV Advisories and Directives
Collect, process and manage all journey management for all staff across the region
Maintain all communication systems within the Operations Centre
Manage Bulk SMS mechanism to inform all staff of changes in context, incidents, etc.
Adhere to WVI policies, tools, handbooks and guidelines

Minimum Education, Training and Experience Requirements

At least a Master's degree in Social Sciences or in relevant fields; Police/Law Enforcement Training
No previous criminal record or convictions required. Confirmed employment of the security coordinator is contingent on him/her passing the HEAT training course within 90 days of employment or approved OCS equivalent (probation period)
At least three (3) years' experience in a proven security field (public, private, and government or NGO sectors) — operational or strategic/managerial
Experience in operating in high security risk environment/armed conflict situations
Good knowledge of ICT/computer usage is required

License, Registration, or Certification Required

Ability to communicate well in English and Amharic (verbal and written), particularly in a crisis situation
Computer literate (Word, Excel, PowerPoint)

Preferred Skills, Knowledge and Experience

Demonstrated experience in designing and delivering training
Demonstrated ability to work effectively under pressure, particularly in a crisis situation
Valid passport and driver's license
First Aid qualified
Practical knowledge of tools including AI, mechanisms and procedures for personal and organizational security
Professional behavior at all times with demonstrated ability to represent the organization well at interagency meetings
Demonstrated personal values, attitudes and behaviors that are consistent with World Vision Core Values
Minimum 3 years' experience working with a UN Agency/NGO plus field security experience
Radio and/or satellite phone communications experience, operations and management; a total of 5+ years in a similar position

Work Environment

This position requires regular travel between NO and field based offices and programming areas
International travel may also be required
Non-standard work hours due to the nature of security occurrences — may be asked to work outside of normal office hours

Operations Center Manager