Junior Customer Service Officer (4 Positions)

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Vision Fund Micro Finance Institution (S.C) is an institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. Vision Fund is currently operating in seven of the Regional States of the country. Vision Fund MFI is currently looking for candidates to fill the vacant positions for batch recruitment for the Junior Customer Service Officer role. The successful candidates will have skills and experience that meet the following requirements:

Major Duties and Responsibilities

Promotion & Marketing

• Assists in conducting market research and survey activities.
• Solicits new loan accounts in accordance with specific periodic performance targets prescribed in the branch business plan.
• Conducts active marketing campaign to attract new clients.
• Orients prospective clients about VisionFund MFI products.
• Assists the branch manager in preparing annual plans and budget; carries out focus group discussion (FGD) with clients.

Manage Loan & Saving Process

• Receives loan applications and performs credit appraisal on loan applicants and his/her surety/guarantor, if any.
• Conducts inspection and/or appraisal of any property being offered as collateral.
• Prepares and presents credit applications to the branch credit committee for approval and arranges venue for loan committee.
• Prepares schedules and disburses loans and collects repayments.
• Daily handover of all collected cash to the teller/cashier.
• Assesses client history & performance to recommend for repeat loan.
• Member of loan committee.
• Submits periodic reports and statistical data to the branch manager.
• Handles the minimum number of clients set for the position.

Manage Portfolio Quality

• Closely monitors loan payments and ensures zero tolerance against past due.
• Effectively negotiates with clients in arrears.
• Undertakes timely follow up and analysis of past due loans and proper documentation.
• Assists other loan officers in managing delinquency crisis.
• Conducts regular visits to clients at their business sites before, during and after disbursement and builds strong relations with them.

Others

• Any other duties that may be assigned by the branch manager from time to time.
• Acts as an alternate to any credit officer who is absent or who is on leave.

Qualifications

Knowledge and Technical Skills

• At least 10+2, 10+3, TVET Level 2, TVET Level 3, TVET Level 4, or Diploma/Degree in Economics, Management, Marketing, Public Administration, Rural Development, Cooperative, Agricultural Economics or related fields of study.
• At least one year of work experience.

Technical Skills

• Demonstrated technical ability, sound judgment, ability to interact and work effectively with others at all levels.
• Determined personality with initiative, perseverance and the ability to motivate and manage a team.
• Capability and willingness to take responsibility and highly developed sense of integrity.
• Good knowledge in economic and financial topics.
• Good analytical and problem-solving skills.
• Excellent written and oral communication skills.
• Basic computer skills.

Terms of Employment: Permanent Salary: As per the institution salary scale Closing Date: April 20, 2026

Required Skills

• Negotiation.
• Attention to detail.
• Teamwork and collaboration.

Desired Skills

• Conflict resolution.
• Problem-solving skills.
• Strong time management.
• Communication & negotiation.

How to Apply

Candidates who fulfil the above requirements can submit the application letter, updated curriculum vitae with names and addresses of up to 3 references and non-returnable copies of credentials to VFE_Vacancy@wvi.org or in person to West Regional Operation Office located at Furi, Sheger City.

Women applicants are highly encouraged to apply!

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