INGO Group Programme Support Officer

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Overall Purpose of the Role

Oversee all aspects of administrative support at the INGO Group Secretariat office, ensuring efficient operations and procedures. Implementation of administrative policies at the office. Develop systems that contribute to improve the efficiency and cost-effectiveness of the administrative operations. Bridge programmatic support and communications functions, ensuring members are well-informed, external stakeholders see the Group's impact, and thematic initiatives receive operational support.

Contract Length: 6 months

Contract Type: National contract

Band: H1 – Non-Management

Duty Station: Addis Ababa, Ethiopia Country Office

Start Date: 1st July 2026

Closing Date: June 5, 2026

Main Duties and Responsibilities

Facilities Office Management

• Ensure all office infrastructures are appropriate, safe and functioning (i.e. security system, health and safety, communications, etc.)
• Oversee all aspects of office maintenance and cleanliness
• In conjunction with the DRC and INGO safety team, ensure safety and security issues for the general security of the office
• Coordinates with DRC administration on office space and communication materials
• Coordinate handover of leased properties and ensure security deposits are refunded on timely basis
• Ensure repairs and maintenance of facilities in compliance with DRC standards and procedures
• Manage the administration team to ensure overall efficiency

Administrative Support

• Ensure all INGO Group payments are done on timely basis
• Ensure meetings for the INGO Group Country Directors and INGO Group Steering Committee are organized and other administrative support as may be required
• Keeps and updates the INGO Group team calendar, vehicle utilization log and Steering Committee calendar
• Drafts minutes of meetings where appropriate
• Any other duties as requested by manager
• Support as may be necessary the efforts of INGO Group working groups – HR, Duty of Care, Engagement and Comms, and Humanitarian Leads

Logistics and Finance

• Acts as the focal point for all logistics, supply chain and procurement matters within the INGO Group Secretariat and liaises with DRC's related department accordingly
• Prepares payment requests, expense reports and procurement requests in accordance with DRC systems and procedures
• Organizes the logistical aspects of preparing meetings, workshops, trainings and events for the INGO Group. This includes booking meeting halls, purchasing stationery and other materials; liaising with DRC administration department on visas and hotel bookings for external participants; coordinating with hotels and suppliers; submitting payment requests in a timely manner and ensuring payments are done on time
• Liaises with DRC Supply Chain and Fleet Manager on the use of the dedicated INGO vehicle

IT and Databases Management

• Updates the INGO Group members and external stakeholders' databases
• Liaises with DRC IT department, at country and HQ levels, to ensure to update and functionalities of the INGO Group mailing lists and groups
• Manages creation of, admissions to and good functioning of the INGO Groups

Communications Support

• Lead internal and external communications including newsletters, press releases, and digital platforms
• Support coordination of working groups thematic discussions and events
• Manage visibility (website, briefing notes etc.)
• Assist in reporting and donor engagement ensuring timely and accurate documentation
• Provide basic programmatic support to thematic initiatives

Experience and Technical Competencies

• At least 3 years' experience in administration and programme support in an international NGO in a similar role at mid-management level
• Knowledge of travel and immigration procedures
• Experience in basic database management and event organization
• Advanced English proficiency
• Fluency in local language

Education

• University degree or equivalent professional qualification

Language

• English (fluent)

Core Competencies

In this position, you are expected to demonstrate DRC's five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process
• Collaborating: You involve relevant parties and encourage feedback
• Taking the lead: You take ownership and initiative while aiming for innovation
• Communicating: You listen and speak effectively and honestly
• Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment

We Offer

Salary and conditions will be in accordance with Danish Refugee Council's Terms of Employment for national employees.

How to Apply

All applicants must upload a cover letter and an updated CV (no longer than three pages) in English through: https://drc.ngo/en/jobs/job/?id=176059. Applications sent by email will not be considered.

Please ensure that your CV does not exceed three pages. Applications with CVs longer than the specified limit may not be considered.

For further information about the Danish Refugee Council, please consult our website drc.ngo.

Gender equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.

Equal opportunities: DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status, or other protected characteristics.

We strongly encourage female candidates to apply for the position. We encourage only qualified Ethiopian nationals to apply. DRC considers all applicants based on merit.

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