Protection Officer – GBV & Protection Case Management Supervisor

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Under the direct guidance and supervision of the Emergency Response Manager and technical guidance of the Country Office Protection Coordinator, the Case Management Supervisor (GBV and Protection Case Management) will be primarily responsible for ensuring the quality, effectiveness, and technical soundness of GBV case management services provided by caseworkers. The supervisor will work to strengthen the technical capacity of the case management team, ensure proper documentation and adherence to standards, and promote staff well-being and professional development.

Main Duties and Responsibilities

• Provide ongoing technical guidance and mentorship to GBV caseworkers and PCM Assistants/Officers, ensuring adherence to GBV case management principles, the Inter-Agency GBV Case Management Guidelines, and survivor-centered approaches, Protection Case Management Guideline.
• Promote staff well-being by creating a supportive environment and facilitating regular debriefings and reflective practices.
• Conduct individual supervision sessions with each GBV caseworker and PCM officers/assistant on a weekly basis, dedicating at least one hour per session to review case progress, discuss challenges, and provide technical feedback.
• Facilitate bi-weekly case management team meetings to encourage peer learning, case conferencing, and team cohesion.
• Perform a thorough review of case files on a bi-weekly basis to ensure the quality, accuracy, and confidentiality of documentation.
• Conduct regular capacity assessments of GBV caseworkers and PCM Officers/Assistants, identify strengths and gaps, and develop targeted action plans to address performance and learning needs.
• Develop monthly supervision plans in collaboration with each caseworker to prioritize follow-up, capacity building, and mentoring activities.
• Monitor the quality and consistency of data entry into systems, ensuring accurate reporting and data protection protocols are followed.
• Provide direct supervision and mentoring to case management staff, enhancing their technical competencies.
• In collaboration with Case Management Specialist, identify training needs and develop capacity-building plans for staff and volunteers involved in GBV case management.
• Deliver training sessions, coaching, and on-the-job support to strengthen staff and volunteers' understanding of GBV and Protection Case Management principles, case management, psychosocial support, referral pathways, and documentation.
• Provide direct case management support for complex, high-risk, or sensitive cases that require advanced intervention or where additional support is necessary.
• Ensure that all interventions uphold the safety, dignity, and confidentiality of survivors and adhere to best practices in survivor-centered response.
• Undertake any other protection-related tasks as assigned by the Emergency Response Manager and Team Leader, including support in assessments, coordination, reporting, or community-based protection activities as needed.

Reporting and Administrative Responsibilities

• Ensure the maintenance and regular update of case management database and other relevant trackers.
• Responsible for entering client data on the DRC Case Management IM system or Excel forms (as appropriate) in a timely manner.
• Ensure all case management relevant materials are procured in a timely and quality manner, and ensure proper utilization.
• Responsible for compiling case management weekly/monthly and annual reports as required.

Experience and Technical Competencies

• Minimum of 3 years of experience in GBV and Protection Case Management preferably with an international humanitarian organization, of which at least two years in a case supervisory role.
• Demonstrated organizational skills and ability to work in complex and difficult circumstances.
• Field experience in emergency context is highly desirable.
• High level of personal initiative, analytical skills and pro-active problem solving.
• Demonstrated people management skills. Strong interpersonal skills and ability to develop and maintain working relationships across the organization.
• Be a team player.
• Cultural sensitivity, and commitment and understanding of the values of DRC. Good communication skills.
• Commitment to learning and implementing organizational policies and procedures.
• Proven ability to prioritize tasks and meet deadlines.
• A sensitive approach to external representation.

Education

• University degree in Social Work, Sociology, Psychology, Law or other relevant field from a recognized institution.

Language

• Good proficiency in written and spoken English, Amharic and Tigrinya.

DRC Core Competencies

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We Offer

Contract Length: 3 months Contract Type: National contract Band: H2 – Non-Management Duty Station: Humera Field Office Start Date: May 15, 2026

Salary and conditions will be in accordance with Danish Refugee Council's Terms of Employment for national employees.

How to Apply

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English through: https://drc.ngo/en/jobs/job/?id=175726. Applications sent by email will not be considered.

Closing date for applications: April 24, 2026.

For further information about the Danish Refugee Council, please consult drc.ngo.

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.

Equal Opportunities: DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status, or other protected characteristics.

We strongly encourage female candidates to apply for this position. We encourage only qualified Ethiopian nationals to apply. DRC considers all applicants based on merit.

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