Manager, Deposit Mobilization and Branch Operations Division

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Kebronhill Microfinance Institution S.C. (KHMFI) pioneers accessible financial services, merging vision with action. Licensed by the National Bank of Ethiopia (MFI/071/2024) under Proclamation No. 626/2009, we champion community upliftment by blending profitability with social impact. Committed to regulatory integrity, we welcome Ethiopians, foreign nationals of Ethiopian origin, and organizations to join our journey. With a focus on innovation and inclusivity, KHMFI leads microfinance excellence, empowering individuals for a brighter future.

Position: Manager, Deposit Mobilization and Branch Operations Division

Place of Work: Head Office, Addis Ababa

Terms of Employment: Permanent

Salary: As per the institution salary scale

Closing Date: June 1, 2026

Specific Duties and Responsibilities

• Planning, organizing, coordinating, and supervising all operational activities of the Resource Mobilization & Customer Service Division
• Lead, guide, and support department staff; ensure motivation, continuous training, and result-oriented performance management, including planning, monitoring, and annual appraisals
• Maintain sound employee administration within the division to enhance productivity
• Ensure all department activities are carried out according to annual plans and performance agreements
• Prepare departmental plans, budgets, and periodic progress reports; provide performance feedback to branch offices as required
• Develop and implement savings mobilization strategies, techniques, and promotional mechanisms to enhance the institution's liquidity
• Identify potential high-value depositors and encourage participation from all types of savers
• Lead financial literacy programs to educate current and potential clients on the benefits of saving and the institution's value propositions
• Provide technical and professional support to branches regarding resource mobilization and branch operations
• Develop and enforce service delivery standards and customer service charters for all branches and head office units
• Investigate customer feedback on loan processing, savings account processing, and overall service delivery; introduce improvements as needed
• Develop customer feedback collection and client exit survey tools to assess satisfaction and identify areas for service enhancement
• Address and follow up on customer complaints and inquiries, coordinating with relevant branches or units
• Identify skill and knowledge gaps in branch operations; recommend and coordinate relevant staff training and client orientation programs
• Develop and implement branch performance evaluation standards to foster competition and reward top performers
• Monitor and evaluate weekly and monthly branch performance in savings mobilization, compiling and submitting analytical reports with recommendations for improvement
• Undertake regular field visits to verify compliance with savings mobilization policies, procedures, and NBE directives; gather client feedback on service delivery
• Initiate proposals for new products and services to enhance competitiveness
• Develop operational guidelines for agent bank selection and modalities of operation
• Ensure compliance with institutional policies, procedures, and regulatory directives related to resource mobilization and customer service
• Maintain effective risk management and internal control systems to safeguard client deposits
• Establish and maintain effective communication with government bodies, community partners, donors, and other stakeholders
• Stay informed on micro and small-scale business developments, both locally and internationally, and incorporate best practices
• Participate in documenting and sharing lessons learned for organizational improvement
• Authorize opening of deposit accounts for government agencies, public enterprises, cooperatives, and private entities, ensuring legal compliance and maintaining mandate records
• Perform additional responsibilities as assigned by the supervisor

Education & Experience

• MBA/MA/BA degree in management, finance, economics, accounting or related field
• 5/7 years of relevant experience; 3/4 years of which were in a senior position, specifically within the microfinance industry

Technical and Other Skills

• Strong organizational skills with the ability to coach staff in prioritizing workload while maintaining high standards of work
• Proven technical and managerial ability, sound judgment, and capacity to work effectively and collaboratively with individuals at all levels
• Demonstrated leadership and communication skills, promoting teamwork and staff commitment to achieving the company's strategic plan
• Strong belief in teamwork, gender equality, and ethical conduct, with a high sense of integrity and responsibility
• Proficiency in Microsoft Office applications
• Excellent written, oral communication and reporting skills

Required Skills

• Oral and written communication
• Teamwork
• Microsoft Office Pack: Word, Excel, Access, Publisher, Outlook, PowerPoint
• Report writing skill
• Organizational skill

How to Apply

Qualified candidates should submit their CV, cover letter, non-returnable copies of credentials and three professional references to: HR@kebronmfi.com

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