Internship: ICT support in IT Network maintenance and upgrade works

---

Role Purpose

This post is in the Information, Communication and Technology Services Section (ICTSS), at the Economic Commission for Africa (ECA). Under the direct supervision of the Chief, ICTSS, and the day-to-day guidance of the Network and Communications (NetCom) Team Leader, the intern will provide technical and operational support to the Publications, Conference, and Knowledge Management Division (PCKMD), within the Information and Communications Technology Services Section (ICTSS). The daily responsibilities will depend on the individual's background, assigned projects, and the internship period.

---

Key Responsibilities

Support for LAN & WLAN Upgrade Works

• Provide technical support for the installation, configuration, and testing of new wireless access points and LAN equipment
• Assist in upgrading existing network infrastructure components, ensuring optimal coverage, speed, and reliability
• Help conduct site surveys and signal strength analysis to validate WLAN performance
• Assist with documenting configurations, device placements, and test results for project records

Network Troubleshooting, Maintenance, and Monitoring

• Assist the team in diagnosing and resolving connectivity issues, bandwidth bottlenecks, and device configuration errors
• Support the review and maintenance of firewall rules and configurations
• Help document observed security risks, incidents, and responses for reporting and learning purposes
• Assist in monitoring network performance using diagnostic tools and contribute to preparing performance reports
• Support routine maintenance tasks, including firmware and software updates on network devices
• Help maintain accurate network topology diagrams and device inventories
• Assist in reviewing security policies and compliance status under team guidance
• Support evaluation of security considerations for field devices, sensors, and IoT devices within the network environment

Other Activities as Needed

• Provide general ICT support for other projects or technical activities within ICTSS as assigned
• Assist with preparation of technical documentation, standard operating procedures, and user guides
• Participate in team meetings, project planning sessions, and knowledge-sharing activities
• Support asset management, network equipment inventory updates, and related administrative tasks

---

Languages

English and French are the working languages of the United Nations Secretariat. Fluency in spoken and written English is required for the internship. Knowledge of an additional official UN language is an advantage. Arabic, Chinese, English, French, Russian and Spanish are the official languages of the United Nations Secretariat.

---

Additional Information

UNECA is dedicated to fostering diversity and inclusion within its workforce, and encourages all candidates, including persons living with disabilities, to apply. Reasonable accommodation for applicants with disabilities may be provided to support participation in the hiring process and for selected candidates in carrying out their functions when requested and indicated in the application.

---

Internship Conditions

Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.

---

No Fee

The United Nations does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, or training). The United Nations does not concern itself with information on applicants' bank accounts.

---