ICT Specialist 2

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About the Organization

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We respond to emergencies and promote respect for international humanitarian law, working closely with National Red Cross and Red Crescent Societies to ensure a rapid humanitarian response to victims.

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Purpose

The ICT Specialist 2 manages and organizes all ICT systems and services at their location, assisting the ICT Manager in designing and installing ICT infrastructure.

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Relationships

• Internally: Interacts with ICRC employees
• Externally: Interacts with local suppliers

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Accountabilities & Functional Responsibilities

• Provide support for Level 2 ICT Service Requests in compliance with global policies
• Enforce the use of the ICRC service portal for ICT requests and incident reporting
• Participate in planning, deployment, and maintenance of ICT systems under the supervision of the ICT Coordinator
• Install, maintain, and repair IT hardware and telecom infrastructure in line with ICRC standards
• Follow up on ICT projects in coordination with the ICT Coordinator and relevant departments
• Ensure existing ICT infrastructure is functional and conduct regular quality control checks
• Maintain proper tracking of ICT equipment allocations and conduct regular physical checks
• Collaborate with the ICT team and suppliers to ensure goods or services meet established standards
• Prepare meeting setups, including technical arrangements for calls and presentations
• Keep technical documentation up to date for all IT installations
• Brief new staff on standard systems, information management, and security compliance
• Report regularly to superiors on department activities and project statuses
• Perform other duties as assigned

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Certifications / Education Required

• University degree in Computer Science, Telecommunications, or related field
• Professional certification in Networking, Operating Systems, and Software
• ICT management certification (ITIL) is an asset

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Professional Experience Required

• At least 4 years of troubleshooting experience in an area of the ICT service catalogue
• Proven technical troubleshooting and problem-solving skills
• Experience in first-level support, LAN/WAN, Cyber Security, and Cloud computing
• Good knowledge in Telecommunications (VHF, HF, VSATs, PBX, Telephony)
• Experience in MS Teams, Project Management, and cybersecurity
• High degree of flexibility and responsiveness
• Very good language skills in English and Amharic
• A driving license with experience is a plus

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