Client Relationship Officer - Gambella

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Inkomoko is an affirmative action / equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.

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About the Opportunity

The Inkomoko Ethiopia Client Relationship Officer (CRO) will be responsible for building, maintaining, and managing strong relationships with our customers. The CRO will oversee a portfolio of clients, ensuring their needs are met in a timely and efficient manner while working collaboratively with the investment team to provide excellent service and investment advice.

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Key Responsibilities

Client Engagement & Portfolio Management

• Manage a dedicated portfolio of clients, responding to inquiries and resolving issues or complaints courteously and professionally.
• Engage clients on a regular basis and conduct strategic interviews to identify and address concerns.
• Update clients and customers regularly regarding their portfolio activity and milestone successes.
• Maintain and organize comprehensive client investment files.

Strategy, Marketing & Presentation

• Develop and implement localized marketing strategies to grow Inkomoko's customer base.
• Build and execute a strong customer relationship management strategy to guarantee high satisfaction.
• Develop and deliver professional presentations for new clients to articulate Inkomoko's service offerings accurately.
• Lead on-site customer meetings, workshops, and user training sessions.

Operations & Community Representation

• Manage, track, and triage customer support incidents and escalations using designated metrics, tools, and processes.
• Monitor and analyze customer relationship results, implementing strategic changes accordingly.
• Represent Inkomoko in the local business community, conferences, and networking events.

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Who We Are Looking For

Requirements (Must-Have):

• Education: Minimum of a Bachelor’s Degree in a business-related field.
• Experience: A minimum of 4 years of experience in a client-facing role within financial institutions in Ethiopia.
• Languages: Excellent verbal and written communication skills in both English and the Local Language.
• Technical Skills: Excellent computer proficiency, especially with MS Excel and MS Word.

Desired Assets & Competencies:

• Strong understanding of micro-businesses, loans, and savings products.
• Outstanding interpersonal, problem-solving, and presentation skills in a fast-paced environment.
• Relationship Management: Relates well to a wide variety of personalities, values differences, and communicates effectively across diverse cultures.
• Initiative: Prioritizes objectives reliably, thinks months in advance, and identifies operational bottlenecks quickly.

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What You’ll Get (Benefits)

• Meaningful work within a high-growth, mission-driven social enterprise contributing to sustainable livelihoods.
• Competitive salary with a potential performance-based bonus.
• Comprehensive health insurance for self and dependents.
• Staff savings, provident fund, and negotiated bank rates for long-term employees.
• Generous annual leave, parental leave, and sabbatical options.

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How to Apply

If you are excited about this opportunity, please submit your CV and a brief statement explaining why you are the right fit for this role via our online portal:

APPLY HERE

Application Deadline: May 26, 2026

Note: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and verification procedures.

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